Return Policy

Product Trial Period & Return Policy

Product Trial Period

According to Article 19 of the Consumer Protection Act, fresh food products are not eligible for a 7-day trial period. Returns or exchanges are only accepted under the following conditions:

• The product has a defect

• The item was damaged or thawed during delivery

• The wrong item was sent

If any of the above apply, please take 2–3 photos within 24 hours of delivery as evidence, and immediately store the item in the freezer or refrigerator according to the storage instructions. Then, contact our customer service for further assistance with your return or exchange.

If the return causes the total order amount to fall below the NT$1500 free shipping threshold, a NT$250 shipping fee will be deducted from your refund. Please refer to our website for the official free shipping conditions.

Your return or refund request will be processed if it meets the following conditions:

1. Incorrect item sent due to processing error

2. Missing items or gifts inside the product packaging

3. Obvious defects or product damage

Return & Exchange Notice

As of January 1, 2016, fresh and frozen food products are excluded from the 7-day trial period under Article 19 of the Consumer Protection Act due to their perishable nature.
Only products that are defective or damaged during shipping are eligible for return. We do not accept returns due to personal preferences. Please consider carefully before placing an order.

If your order has already been shipped and there is no defect or damage, returns are not accepted. If you still wish to return the item, round-trip shipping fees will be deducted, and original shipping fees are non-refundable.
Returns must meet the following conditions:

• Product is unopened, in new condition, and stored properly (frozen/chilled)

• Packaging is complete, including product, gifts, and box

• Product is returned in the original shipping box

Returns will not be accepted under these circumstances:

1. Due to personal preferences, taste, opinions, or cooking methods

2. Product has been opened, used, or damaged by human error (e.g., stains, malfunction, scratches, dirt)

3. Poor storage by the customer causing product spoilage

4. Incomplete packaging, missing gifts or accessories

5. Repeated refusal to accept delivery or excessive/abusive returns

Return Procedure

1. Contact our customer service

2. Provide your order number, photos, and reason for return via email

3. Once approved, prepare the complete product

4. Provide your available time, contact info, and return address

5. Our designated courier will arrange pickup

Refund Policy

• Credit Card Payment: Refund will be issued to your original credit card after product inspection

• Virtual Bank Transfer: Refund will be transferred to your provided bank account after return confirmation

Note: Refund processing time is 7–14 business days (excluding weekends and holidays). Actual processing time depends on your bank.